Terms and Conditions

Website Terms and Conditions

Welcome to our website and thank you for helping us raise awareness of lipoedema. These Terms and Conditions (“Terms”) govern the use of the website (“Site”) operated by Lipoedema UK, registered with the Charity Commission in England & Wales as charity number 1181312 (“Charity”, “we”, “us”, or “our”) by both members (“Members”) and visitors (“Visitors”) both of which in context are also referred to as “you”). By accessing the Site as a Visitor or a Member, you have read, understood, and agree to be bound by these Terms and to the collection and use of your information as set out in our website Privacy Policy. If you do not agree to these Terms, please do not use our Services or our Site.

Please see also our Cookie Policy as our website uses cookies and by using our website and agreeing to these Terms and conditions, you are consenting to our use of cookies in accordance with our Cookie Policy. We currently contain our Cookie Policy within our website Privacy Policy.

Our website is a dynamic space, so the content of our Site will change from time to time and we will not be able to notify you every time we make a change to our content. Please check back for the latest information and understand that our website will continue to evolve as the knowledge of lipoedema evolves.

Definitions:

Member: a person with a current and valid membership of Lipoedema UK, who has access to areas of our website which are restricted to our members only. Our membership is for persons who are over the age of 18.

Visitor: a person who is accessing areas of our website which are unrestricted/publicly available. If you would like to access our materials or services that are restricted to our members, you will need to join Lipoedema UK as a member.

Users: these are Visitors or Members who are using our website.

Services: we provide some services to our members such as webinars, which are not made available to the general public/visitors and which may have additional restrictions on access and usage.

1. Use of Services

1.1. As a Member or Visitor, you agree to use the Services and/or Site in accordance with these Terms and all applicable laws and regulations.

1.2. You agree not to use the Services or the Site for any unlawful or unauthorised purpose, including but not limited to, offering medical advice or engaging in any activity that could harm Charity’s reputation.

1.3. Lipoedema UK does not provide individual medical advice. Any information provided through the Services or on the Site, including links to third-party websites, is for informational purposes only and should not be considered individual or personal medical advice. You should always consult with a qualified healthcare professional regarding any individual medical concerns.

2. Website Membership Accounts

2.1 When you become a Member of Lipoedema UK, we will create an account for you to access your own Membership profile and our restricted website areas. Your membership needs to remain current in order to access our Services and parts of our website that are restricted to Members.

2.2 Accounts are unique to each Member and you must not share your account with anyone else, or use someone else’s Membership account. You are solely responsible for the activity that occurs on your account, and you must maintain confidentiality of your account password. We might have to remove your online access if you do allow other people to log in as you (or we have a reasonable belief that you have done this), as we need to respect the confidentiality and commitment of our existing Members.

2.3 We encourage you to use “strong” passwords (passwords that use a combination of upper and lower-case letters, numbers and symbols) with your account and to follow external IT security “best practice” guidance on changing and securing your password. You must notify us immediately of any breach of security or unauthorised use of your account. We will not be liable for any losses caused by any unauthorised use of your account.

2.4 You may control your Membership profile and how you interact with us by changing settings that are made available to you on the Site.

3. Third-Party Links

3.1 The Services and the Site may contain links to third-party websites that are not owned or controlled by us. Lipoedema UK assumes no responsibility for the content, privacy policies, or practices of any third-party websites.

3.2. By accessing third-party websites through the Services or the Site, you agree to indemnify and hold the Charity harmless from any liability arising from your use of such websites.

3.3 The presence of third-party links on our Site does not mean that we endorse those third parties.

4. Professional Directory/Listings

4.1. The Charity does not have any professional affiliations with individuals or entities listed on our Site. Such listings or directories are offered for informational purposes only and do not imply any endorsement, recommendation, or guarantee of the services or expertise of those listed. Users are encouraged to conduct their own research and due diligence before engaging with any individual or entity listed.

5. Intellectual Property

5.1. All content and materials available through the Services or on the Site, including but not limited to text, graphics, logos, images, and software, are the property of the Charity or its licensors and are protected by copyright, trademark, and other intellectual property laws.

52 Where we are reproducing trademarks or materials that are not our property, this is acknowledged on our Site. If you believe you have identified such a use without our Site acknowledging that ownership, please let us know by using our Contact Us details. 

5.3. You may not reproduce, distribute, modify, or create derivative works of any content or materials available through the Services or on the Site without the Charity’s prior written consent.

If you wish to use our information or materials, please contact us in advance to obtain written permission or discuss licensing/find out anything else we will need you to do.

6. Pricing and Payment Terms

6.1 Subscriptions/Membership Payments
All subscriptions or one-off payments for memberships are payable in advance.

6.1.1 By providing a credit card number or other payment method with advance authorisation features (e.g. some PayPal accounts, or in-app payments such as from third parties like Apple or Google), you authorise the Charity to continue charging the payment method for all charges due to the Charity until your account is settled or your subscription/Membership is terminated by either you or the Charity.

6.2 Auto renewal and cancellation
All payments are charged to the payment method provided at confirmation of purchase. If you wish to cancel auto-renewal or future payments, please do so using your Website Membership Account. If you are not able to do so, or for any other assistance with cancelling your membership or subscription at any time, please contact us via the Contact Us details on our website.

6.3 Payment methods
We accept a variety of credit and debit cards. The latest payment methods will be listed in our Membership and/or other parts of the site where payments can be made.

Where your Membership payment was set up to automatically renew and the payment fails (eg an expired credit card), we will attempt to notify you and we may provide a grace period to receive updated payment details. If we do not receive a new method of payment in time, your Membership will cease and you will need to re-apply if you wish to renew your Membership. It is your responsibility to ensure that your payment methods are up to date in order to maintain continuous Membership.

6.4 Pricing Changes
If our Membership subscription is to increase, we will email you and provide 30 or more days prior notification before increased Membership subscriptions are due. If you do not wish to pay this revised amount then please remove the payment details within your account or contact us for assistance.

6.5 Refund Policies/Closing your online account
6.5.1 You may cancel your online Membership access at any time. If you are unable to do so within your online account, please contact us for assistance. Please note that refunds are not normally given on Membership subscriptions.

6.5.2 We do not currently offer Services or Products that are eligible for pro-rata refunds.

7. Shipping Terms

7.1. For physical goods or materials provided as part of your membership, Lipoedema UK will arrange for shipping to the address provided during the registration process. For any subsequent purchases, we will use the address provided during that purchase transaction.

7.2. Shipping costs, if applicable, will be clearly stated before you complete your purchase.

7.3. Lipoedema UK is not responsible for any delays, damage, or issues related to shipping that are beyond our control, such as customs delays or natural disasters.

7.4. You are responsible for providing accurate and complete shipping information. Lipoedema UK is not liable for any lost or misdirected shipments due to inaccurate information provided by you.

7.5. Any additional taxes, duties, or customs fees related to the shipment of goods are your responsibility.

7.6. If you have any questions or issues regarding shipping, please contact us using the Contact Us details on our Site.

8. Privacy

8.1 We care about the privacy of our Members and Visitors. You understand that by using the Service you consent to the collection, use and disclosure of your personally identifiable information and aggregate data as set forth in our Privacy Policy.

9. Security

9.1 Lipoedema UK cares about the integrity and security of your personal information However, we cannot guarantee that unauthorised third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.

Please see our advice elsewhere on password security and all other privacy guidance.

10. Indemnity

10.1. You agree to indemnify and hold Lipoedema UK, its officers, directors, employees, volunteers and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of your use of the Services or the Site or violation of these Terms.

11. Limitation of Liability

11.1. To the fullest extent permitted by law, Lipoedema UK shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, lost profits, lost revenue, or loss of data, arising out of or in connection with your use of the Services or the Site.

12. Termination

12.1. Lipoedema UK may terminate your Membership and/or access to Services at any time, without prior notice, if you breach these Terms, or for any other reason.

13. Governing Law

13.1. These Terms shall be governed by and construed in accordance with the laws of England and Wales.

14. Changes to Terms

14.1. Lipoedema UK reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Services after any such changes will constitute your acceptance of the revised Terms.

15. Contact Us

Please use the “Contact Us” area of our website to contact us if you have questions, feedback or concerns about our website Terms and Conditions, or some other feedback for us.